Darren Byrne
Customer Support Consultant at Envisage at Envisage
Based in Ireland
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Seniority
Staff
Department
Other
Location
Ireland
Industry
Software Development
Company size
26
Contact information
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d•••••••@envisagecloud.ie
Phone
5 credits+353 ••• •••• ••••
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Background
About Darren Byrne
With over 8 years of experience in customer support roles, I am a Customer Success Coach and CRM Manager at Sage, a leading provider of business management software solutions. I am passionate about ensuring customers have a positive and successful experience with the products and services they purchase, and empowering the Customer Success Managers to achieve their targets and deliver high-quality service. As a Customer Success Coach, I train new and existing staff on various products, such as Sage Business Cloud Accounting, Sage Business Cloud Payroll, and AutoEntry. I also conduct ongoing process checks, provide feedback, and lead by example. As a CRM Manager, I am responsible for implementing and maintaining our CS Platform - Totango, which enables precise customer targeting, data analysis, and campaign management. I have also provided training to customers on these products, demonstrating my strong communication, analytical, and multitasking skills.
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