Darren Jacobi

Background

About Darren Jacobi

A dynamic, self-motivated and customer driven IT professional / IT team leader, with a creative and analytical approach to problem solving, with experience in both the private and public sector. Ability to manage projects and achieve goals under pressure and in a fast paced, time sensitive environment, with great communication and leadership skills and extensive familiarity with troubleshooting and maintenance. Key Skills •Customer Support •Mac OS •Windows 10 •Windows 11 •Windows Server 2012-2019 •Hosting •MDM Administration •Automation •O365 Administration •Identity Management •Onboarding / Offboarding •Procurement •Project Management •Technical Support •Team Management •Executive Support •MS Active Directory administration •Group Policies Objects •VMware Virtualisation •PowerShell •Technical Document Writing •Hardware Deployment / Upgrades •Asset Management •Change management •Endpoint Management •Windows Imaging •End User Support •End User Training •Troubleshooting Key Strengths •Excellent IT communication and leadership skills •People and skills coaching •Calm under pressure •Dynamic solution approach •Ability to learn and teach new technologies •Ability to fill multiple roles simultaneously •Flexible & reliable •Incident and problem management •Team player •Work with vendors and suppliers •Customer service focused •Patience