Darren Perteet

Background

About Darren Perteet

In my years working at the campus recreation center at Northeastern Illinois university, I had the chance to acquire and improve on my skills as an individual and employee. I started working as the front desk attendant where i would check IDs, fill out memberships, collect payments, answering calls etc. This was before we abandoned paperwork and went digital. During the years of my employment, I stayed consistent by working hard and being reliable. Eventually, i was promoted to supervisor which gave me more responsibility and a chance to prove myself even further. At this time we switched to Activenet which was difficult to work with sometimes but we made it work. This is where i feel i began to grow. Before, i would look to supervisors whenever there was a problem or situation. Then I became one of those supervisors. I wasn't quite sure how I would handle the pressure, sometimes i was nervous, but i also knew i couldn't fail those that relied on me, so i kept at it to the point it became second nature. As a supervisor, I had the pleasure of working with patrons to help identify and correct issues that may have arisen within their accounts, for example, patrons could purchase punch card passes which was good for five visits. We had a couple of patrons complain that they were missing passes from their account. We have multiple sign in points for different parts of the building but only one, the front desk, was supposed to deduct passes. I dug into our system and noticed our pool sign in point was also deducting passes. I reported it to our site manager who promptly issued refunds and corrected the issue to avoid further complications. There were also situations requiring my immediate attention ranging from Injuries, Complaints, Students and individuals sneaking into the building, helping set up and teared down events, checking up on employees as well as training new ones on what their roles entailed, and Giving tours and showcasing what we had to offer as a service.