Darryan N.

Background

About Darryan N.

I am a strategic CSM with 11 years of experience in customer relations and customer success. I've centered my career around customer experience, and have developed deep knowledge about the customer lifecycle, customer journies and customer experiences. I continue to expand my knowledge and expertise in the field of CX and CS and remain deeply passionate about this space. Currently, I own the post-sales customer journey for SaaS companies' largest customers. By using a diverse skillset, I facilitate mutually beneficial relationships between companies and their customers. I've identified high-value expansion opportunities, consistently delivered measurable customer value and delivered high customer satisfaction repeatedly. I am excited to bring these skillsets to a customer-centric company and create happy, growing accounts. Highlights: • Identified $1.5M in expansion opportunities through account analysis, informing customer growth strategy and enabling proactive upsell planning • Achieved 102% NRR through proactive mitigation, account monitoring and adoption realization • Drove $269K in additional customer value by leading cross-functional alignment across CS, sales, and product to migrate 10+ subscriptions into an enterprise agreement, increasing renewal readiness • Boosted product adoption by 16% YoY through data-driven user segmentation and targeted enablement strategies in partnership with customer training teams, addressing adoption barriers at scale