Darshan Taviya

Background

About Darshan Taviya

Greetings! I am Darshan Taviya an accomplished Customer Support Executive and Merchant Onboarding Executive with three years of experience in the IT sector specifically in the Fintech industry. I specialize in building strong client relationships through effective communication efficient handling of emails and phone calls and providing top-notch customer support. Experience: I have had the privilege of working with esteemed organizations such as Paykun Payment Gateway and Yasoka Infotech LLP. At Paykun Payment Gateway I served as a Merchant Onboarding Executive from January 2021 to June 2022 where I played a critical role in onboarding new merchants by meticulously verifying their documentation conducting risk assessments and providing comprehensive customer support via emails calls and Whatsapp chats. Prior to that at Yasoka Infotech LLP I served as a Customer Support Executive from August 2019 to December 2020. In this role I efficiently managed live chats and emails of users resolving their complaints and ensuring a high level of customer satisfaction. Skills: I possess excellent communication skills both written and verbal which have been instrumental in my success in the customer support and client relationship management (CRM) roles. I am proficient in handling emails chats and phone calls providing prompt and effective solutions to customer queries and issues. I am adept at building strong client relationships resolving conflicts and maintaining a high level of customer satisfaction. Interests: Apart from my professional endeavors I have a keen interest in exploring new places through traveling maintaining fitness through yoga and expanding my horizons by meeting new people and learning about different cultures and new things. With my extensive experience in the IT sector and proficiency in customer support client relationship management and effective communication I am well-equipped to excel in positions that involve handling clients emails and phone calls. I am committed to delivering outstanding results and contributing to the success of any organization I work with. Let's connect and explore potential opportunities to collaborate! Thank you for visiting my LinkedIn profile. Let's connect and explore potential opportunities to collaborate! Thank you for visiting my LinkedIn profile.