Dave Brewster

Background

About Dave Brewster

Technical-capable and mechanically-inclined, I'm a problem solver adept in communicating and collaborating across organizations to identify, diagnose and resolve customer implementation or product support challenges. I am committed to providing timely and comprehensive resolution to incoming product and service requests and strive to continuously improve customer experience with productivity and product valuation through engaging and creative online content and positive customer interaction.NOTABLE ACHIEVEMENTS Supported worldwide engineering and manufacturing industry customers via telephone and online communication, providing 4 years of high quality, responsive customer services and problem solving. Developed Customer Visit Program conducting on-site customer visits to identify and troubleshoot service issues and execute new product beta testing, resolving technical problems and providing feedback to engineering on replicable issues. Supported design and manufacturing organizations by performing company-wide implementation of concurrent design software tools and business processes. Developed product design-rules-based software automation for configurable product lines in fast paced semiconductor marketplace, reducing time to market from 30 days to 6 days.SPECIALTIES Customer Service Technical Support Product Implementation Continuous ImprovementCustomer Outreach Graphic Editing Technical & Creative Writing Troubleshooting