Dave Keightley

Background

About Dave Keightley

A self-motivated loyal individual with over 30 years’ experience in the telecoms industry, proficient in all aspects of call contact centre installation, maintenance and support functions, working for some of the UK’s biggest banks, government departments and MOD. Possessing a proven track record to adapt quickly to new technologies as they emerge, with the ability to liaise with higher tiers and outside vendors when required to bring more complex faults to a successful conclusion. Customer satisfaction is my prime concern and approach all aspect of my work with this in mind. Technical skills: Avaya Aura Communication Manager up to CM7.0 Avaya Call recording (ACR) Avaya Utility Server Avaya Elite Multi Channel (Voice, Web Chat and Email blended) Avaya System Platform 7.1 Avaya S8700 Media Servers Avaya S8730 Media Servers Avaya S8300 Media Servers Avaya S8500 Media Servers Avaya G650 media gateways Avaya G700 media gateways Avaya G450 media gateways Avaya S8500 LSP media servers Avaya AES Avaya Call Management Supervisor CMS ACR Avaya Modular Messaging Unified Communications Intuity Audix LX Acme Packet Session Border Controllers Avaya Session Manager Avaya System Manager Avaya Utility Server Siemens Realitis V12 Siemens ISDX administration Cisco CUCM 9.0 Cisco (Tandberg) Video Conferencing Platforms NICE call Recording Verint call recording