Dave Last

Background

About Dave Last

Drive continuous service improvement by assessing alignment of department, process, and systems to meet business strategy with the intent of increased efficiency and effectiveness, cost reduction, and improved user experience. Experience leading professional and technical staff in identifying areas of improvement resulting in increased customer satisfaction and lean processes. Project Management and Project Management Office (PMO) experience of 3+ years with positive organizational results and proven successes. Extensive knowledge of IT Infrastructure Library (ITIL) for IT to support business outcomes, optimize customer experience, and continually improve. Experience in leading a performance enhancement culture by continuously monitoring and reporting IT Service Management Systems. Excellent communicator with high level of focus around using communication as a key tool for increased clarity and collaboration around improvements and initiatives. Actively coach and mentor new hires during on-boarding and initial working assignments to ensure successful transition. Proven communicator demonstrated through connecting Technology Services via horizontal alignment throughout the organization. Continuous advocate of knowledge transfer ensuring the needs of others are met through various communication methods.