Dave Patton

Background

About Dave Patton

Recent Career Accomplishments • Won 3 Individual Outstanding Achievement awards in 3 years for Innovation and Performance. • Established a company-wide Assist Line for service issues. • Advised Clinical Leadership Team to establish a tracking system for Service Issues and IT issues. • Assisted Supervisors create a company-wide Assist Line modeled after a Department Assist Line I created previously. • Enhanced tracking and reporting System for Service Issues. • Developed tracking spreadsheets and reports for Call Center phone data. • Created a tracking system for Call Center Outlook appointment scheduling. • Designed call monitoring spreadsheets for the Leadership Staff. • Improved the troubleshooting process for Pedometer and exercise equipment program. • Authored and maintain a database of corporate-wide employee guidelines and Best Processes. • Initiated shipping status tracking process to work with proprietary software. • Built a Test Account request process and guidelines for Sales Staff. • Helped develop and improve the format for a database of client information. • Revamped and maintained a Benefit Grid for the Call Center staff. Specialties-Problem solving -Technical support -Developing new processes -Independent & Team work capable