Dave Paxton

Background

About Dave Paxton

Optimizing Operations, Innovating Education, Leading with Integrity Optimizing operations, enabling growth, and embedding performance into every layer of execution—these are the principles I’ve built my career on. With over two decades of experience in field operations, learning design, and enterprise enablement, I’ve led large-scale teams and complex initiatives across commercial services, financial institutions, and global BPO environments. As Chief Operations Officer at Pondsco Facility Services, I held full operational oversight of a 1,200+ employee workforce across 80+ sites, delivering a 23% ROI uplift, cutting liability claims by 48%, and reducing training ramp time by 33%. My work has spanned risk mitigation, compliance management, and systems design—grounding frontline execution in scalable structure. I’ve directed LMS transitions that cut platform costs by 86%, pioneered adaptive learning programs across global accounts, and developed SOPs that reinforced consistency in service delivery. My leadership is hands-on, results-driven, and grounded in stakeholder alignment—from governance and legal to field-level execution. Career experience includes leadership roles at JP Morgan Chase, DISH Network, ServiceSource International, and Convergys Corporation, with a focus on cross-functional delivery, performance systems, and regulatory alignment. I’m also a former member of the 19th Special Forces Group (Airborne), Utah Army National Guard—bringing a mission-driven approach to every challenge. Let’s connect if you’re seeking an operator who brings discipline, agility, and measurable results to every engagement.