Dave Ray

Background

About Dave Ray

I'd rather be nine people's favorite thing than 100 people's ninth favorite thing."- Jeff Bowen Sounds odd considering my operational background where our usual responsibility is to take a given product, initiative, etc. and bring it to the masses with energy and passion. Boring. I am only interested in creating movements and lasting change and that needs something more. Connection on a deeper level, regardless of how small, creates true passion, energy, and drive and enables change from a grass roots level. I am an employee and customer obsessed professional that values people first and always with nearly ten years experience overseeing daily operations of a department with over 100 employees responsible for over $200 Million in annual receivables. I am seeking to transition into a leadership role within an employee focused, world class service culture. My well-developed skills include hiring and training employees, building engaging and employee focused cultures, analyzing business processes, implementing policies and procedures, and developing and implementing methods to improve the efficiency of business processes and reduce costs without sacrificing employee engagement. I have a proven track record of success creating employee focused culture and engagement strategies, interpreting data, and identifying opportunities for process improvements. I have a Master’s degree in Business Administration. Areas of Expertise: • Employee Engagement Strategies • Cross-Functional Team Leadership • Employee Management and Training • Operations Management • Hiring and Staffing • Creating and Implementing Standard Operating Procedures • Call Center Management • Quality Assurance • Analyzing Business Processes/Performance Metrics • Interpreting Data Computer Skills: Microsoft Office Suite, OneNote, Salesforce.com, Nice Analytics, Webex, Medalia Net Promoter Score