Dave Sheppard

Background

About Dave Sheppard

Technology Manager / Navigator dedicated to giving a human voice to artificial intelligence design. Committed to sustainable, high quality customer-centric service delivery through the integration and adoption of emerging technologies with what already works well – for the customer, business partners, and the Corporation. Background encompasses enterprise-level applications, product development, technology advancement and alignment, digital adoption/migration, customer data insights, process automation, and project management. In depth knowledge of the customer experience from up front end development and delivery, front line call center, and back office organizations. Effective communicator and team lead known as the “fixer” for ability to ask the right questions that lead to the right solutions.