Dave Stevens

Background

About Dave Stevens

Technical Manager I have been working in the Service Industry for leading suppliers of Office Technology and Software Solutions for the past 27 years.I have held positions in Service Management,Technical Management and Professional Services roles.In my previous roles I have been responsible as head of a Service division for managing a highly skilled team of technicians, providing high levels of customer service, both on site and remote support to our client base.I have gained experience in Pre sales solutions design, delivery, implementation and integration of print management,scanning solutions & Enterprise content management solutions with experience in business process design & automation, lean management and business processes automation.I have a passion fo technology and for providing support to my colleagues and clients and using technology to ensure this service is provided as efficiently as possible. I feel my attention to detail, passion for service delivery coupled with my IT knowledge allows me to provide the highest delivery of service for my Team and the customers I serve. Excellent resource management skills, the ability to work under pressure, highly professional and customer focused at all times.I believe I bring many skills and vast knowledge to the table.I am constantly looking to be challenged and I am capable of handling small and large scale projects with strict time lines for delivery with a proven track record within the Office solutions industry. Specialities: Managed Document Service Design and Integration. Equitrac and Papercut Print Integration specialist. PaperCut MF Certified Professional (Technical & Sales ) Level 1 & 2 Trained to Service:Low,Mid and High Volume B+W and and Colour Business Products. IT connectivity and Troubleshooting expertise. Scanning Solutions/Document Control and Print Management expertise. Microsoft Office Products/Server Administration /Active Directory/User Access Control/Print Management and Print Driver configuration. Google Apps integrator and administrator in Digicom,looking after user setup/migration,administration and ongoing support. Experience in cloud backup and cloud storage solutions. Office 365 Admin - Bizquip Voip - Voice over IP - installation and admin