Dave Strand

Background

About Dave Strand

I am a highly adaptable professional with a tenured record of successfully leading teams and driving strategic initiatives that enhance customer satisfaction, optimize product performance, and maximize operational efficiencies. I relentlessly leverage insights to make informed decisions, and always strive to propel customer growth and positively impact revenue. Seamlessly blending my technical expertise with exceptional interpersonal skills, I am passionate about cultivating strong client relationships and steering product evolution to support them. Areas of Expertise: Customer Success • Requirements Gathering • Customer-Specific Strategy and Plans • Management of Implementation/Delivery • Relationship-Based Account Management • Cross-Functional Team Collaboration • Customer Advocacy • Issue Resolution • Product Management • Team Leadership • Performance Tracking and Improvement • Management of Business Operations Technology: Online meetings and collaboration (Teams, Meet, Zoom, Confluence, Slack, Miro) Project management (Jira, Airtable) Data management (MySQL, SQL, IBM DB2) Enterprise resource planning (NetSuite) Web services (AWS, SoapUI)