Dave Wells

Background

About Dave Wells

IT Services Manager with experience leading teams & projects that have a meaningful impact on the security & bottom line for businesses in the greater Atlanta, GA area. I enjoy technology management roles where I can utilize my ability to communicate effectively with executive level key stakeholders, business owners, company leadership, developers & infrastructure support engineers alike. Key accomplishments include: • Driving revenue growth by assisting clients with determining their goals to improve technology, streamline IT processes, secure business critical data and ultimately developing trusted technical advisor relationships with these clients. • Investing in long-term professional growth by leading & coaching a team of professional technology infrastructure support staff, working closely on company directives with business leadership and consulting with clients on strategies for recommended technology products, services & business continuity processes Systems: • SaaS: Microsoft 365, Exchange Admin Center, Google Workspace, GSuite, Acronis for Business, Axcient x360 Cloud, Recover, Sync & Share platforms • Cyber Security: CrowdStrike Falcon Horizon CSPM, SentinelOne, Webroot, Acronis Cyber Protect, Todyl SGN Cloud Platform • MSP, PSA & RMM platforms: Datto, Autotask, Atera, Axcient x360 • MDM platforms: hexnode for iPads, Google Admin for Chrome OS device management • Hyper-V, Windows Server 2016/19, LAN/WAN systems & PC Hardware/ Software, Windows 8/10/11 • Wireless LAN/WAN Systems (Cisco, Synology, ExtremeIQ, Aerohive, Unifi, Ruckus, EnGenius Bridge) • Firewalls, Managed Switches, VLAN configuration (SonicWall, WatchGuard, Cisco, Dell ExtremeIQ, HP Aruba) • Secure NAT, VPN & Advanced Threat Protection (Barracuda Networks, SonicWall, WatchGuard) • Remote Access Tools: Microsoft RDP, Teams, Zoom, LogMeIn, GoToMeeting, TeamViewer, Splashtop Skills: • Multisite Client Relationship Development, Management & Support • SaaS Platform Management • Support Desk Ticket Workflow & Process Improvement • Resource Management: Support Personnel Training & Development • Financial Budget Planning & Analysis • Contract Management: Support Scope & SLA Authoring, Negotiation, Review & Execution • Vendor Management, Price Negotiation & Equipment Purchasing • Technology Planning & Allocation • IT Asset Management & Remote Monitoring • Business Continuity & Disaster Recovery