Dave Wurms

Background

About Dave Wurms

At Focus Feedback we help many large (international) organisations to understand why customers are loyal and if they consider leaving we figure out why they leave, and more important, what actions it takes to keep them on board. At Focus Feedback it is all about bringing customer experience to customer excellence. We do so by measuring Net Promoter Scores (NPS), Customer Effort Scores (CES) and collecting other relevant information such as reviews and ratings, at various touch-points. These data are gathered and analysed, allowing us to distribute helpful insights to the right people within (even the global) organisations in easy to use and meaningful dashboards. Focus Feedback provides- helpful insights bringing you from customer experience to customer excellence- easy to use and meaningful dashboards- professional support and consultancy to make principles and systems work, allowing you to serve more and more enthusiastic customers with a customer-loving team. Focus Feedback serves, a.o: Bosch NEFF Siemens Rexroth Solitaire Ufesa Constructa VORM Heembouw Smile Vestia Servoy The Webcare Company Waal Gaggenau Dura Vermeer BSH Boele & van Eesteren Unica Era Contour