David A. Smith

Background

About David A. Smith

Proactive, service-oriented business intelligence analyst, business relationship manager, IT operations manager, and global customer service manager. Background includes the call center, telecom, aviation, banking, government, financial services, hardware, and software industries. Known for leading diverse global teams, solving problems with a sense of urgency, and being keenly tuned into customers’ needs. BS, computer information systems; minor in business. Core competencies include: » Business Intelligence and Data Analytics. At EY, perform data analytics for the CIO and his team for this $49B firm with almost 400K employees. Receive data from SAP in SQL databases, analyze data vs. KPIs, and prepare reports using MS Power BI. Collaborate with the Theme Owners (Financial, Portfolio Delivery, Source to Settle, and Resource Management) on developing Key Performance Indicators (KPIs). » Global IT Operations Leadership. As IT Adoption Manager for Asia Pacific and EMEIA at EY, collaborated with Subject Matter Experts (SME) on newly developed services or enhancements to their services. Facilitated monthly forums with the SMEs to bring awareness of the new or enhanced services to our constituencies. At Orange Business Services, helped win a five-year,$10M contract with Sprint by persuading management to invest $100K annually in additional helpdesk resources in Cairo. » Global Customer Service Management. At Orange Business Services, provided network support to call centers in Atlanta, Clearwater, Long Island, Los Angeles, Tulsa, Mexico City, Montreal, Mumbai, Rio de Janeiro, Singapore, and Sydney. Customers included McAfee, Network Associates, SITA, Sprint, Verisign, and World Bank. Sprint generated $28M annually. Led a $10M network server upgrade at two sites in Brazil and two more in Africa. dasmith5280 [at] bellsouth.net 678-877-2468