David Abowitt
Senior Incident Management Analyst at Blackline
Based in Simi Valley, United States
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Seniority
Staff
Department
Operations
Location
Simi Valley
Industry
Software Development
Company size
2.2K
Contact information
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d•••••••@blackline.com
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Background
About David Abowitt
As an experienced ITSM professional, I bring over a decade of experience driving operational excellence across Incident, Problem, and Change Management in fast-paced, high-impact environments. I specialize in leading 24/7 global teams, streamlining major incident response, and building ITSM programs from the ground up. My approach is pragmatic, data-informed, and focused on reducing MTTR, improving classification models, and enhancing cross-functional collaboration. Career highlights include leading BlackLine’s global MIM program, achieving measurable improvements in incident lifecycle resolution (58% reduction), and speaking at the MIM Expo. Certifications: ITIL v4 | PagerDuty Incident Responder | CompTIA Security+ Tools: Jira, Tableau, and Exigence Let’s connect!
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