David Adewumi

Background

About David Adewumi

Experienced Application Developer and Team Leader with 6 years of professional experience, including 4 years of expertise in ServiceNow application development. Proven track record in leading teams to design, customize, and deploy tailored solutions across ServiceNow modules like ITSM, APM, GRC, CSM, CMDB, and HRSD. Technical skills include scripting in JavaScript, Glide APIs, REST APIs, and utilizing UI Pages, UI Macros, and Script Includes to build scalable, secure applications. In my career, I've successfully led cross-functional teams, mentored junior developers, and collaborated with stakeholders to align project goals with business objectives. I regularly work with system administrators and product teams to implement solutions critical to business operations, and I lead Show-and-Tell sessions to demonstrate new features to stakeholders. I specialize in UI/UX customization, developing user-friendly interfaces for both desktop and mobile platforms, including Agent Workspaces and Service Portals. My work has enhanced user experiences and supported business process automation. Highly skilled in process automation using ServiceNow Flow Designer, I’ve implemented workflows and catalog items to optimize operations. Additionally, I’ve integrated ServiceNow with third-party tools like Azure, MS Teams, Slack, and Atlassian products, improving workflow connectivity. As a leader, I bring expertise in Agile development, actively participating in stand-ups, sprint reviews, and planning sessions. I conduct code reviews to ensure best practices, maintaining a results-oriented team culture. My focus on continuous improvement ensures development efforts adapt to evolving business needs. In Governance, Risk, and Compliance (GRC), I’ve automated vendor risk management processes and used ServiceNow’s GRC modules to improve efficiency and reduce manual efforts. I design workflows, dashboards, and reports that provide stakeholders with real-time data for decision-making. I also have extensive experience in Performance Analytics, where I’ve created dashboards and reports to track KPIs for CSM, GRC, HRSD, and ITSM, helping businesses monitor key metrics With strong low-level design documentation and user manual creation, I ensure stakeholders have the necessary information for system use and maintenance. My combination of technical knowledge, leadership, and communication allows me to deliver solutions that align with business goals. Committed to solving real-world challenges through technology, I stay updated with the latest ServiceNow upgrades and industry trends