David Aflak

Background

About David Aflak

Senior IT leader and business partner with expertise in IT management, operations and support. Proven track record of building and executing technology strategies that scale systems and services to enable organizations to achieve high growth. Highly effective, customer focused communicator with experience managing large teams and building trust across the organization.SELECT ACCOMPLISHMENTS• Created materials and services for Mergers and Acquisition support at Alarm.com.• Managed support and engagement for large scale IOT platform supporting 2+ million customers.• Established Agile based system for Captiva development.• Facilitated implementation of Cloudera Big Data system and data input.• Created a system resource consumption dashboard using Power BI and large SQL data set.• Successfully supported multiple startups.• Implemented cloud based Claims Management System for State Fund.• Created Network Ops Center reducing system downtime and improving staff decision-making.• Led implementation of the DevOps for State Fund.• Implemented Vontu Data Loss Prevention across PC’s and network at Esurance.• Successfully productized an event based web service at Akamai.KEY SKILLS• Cloud Technology Strategy • DevOps Services• Data Center Build and Management• IT Service Desk Metrics and Process • IT Telephony and Call Center Support • Support Services Methodology • Vendor Management • Startup and Turnaround• Contract Negotiation • Consultant Staffing / Client Management • IT Audit Programs & Quality Control • Network Operations Command Center • ITSM Change Management • Disaster Recovery / Business Continuity • IT Gap Analysis & Performance Optimization• Enterprise Procurement• Budgets & Finance• Business Metrics and Accountability