David Baillie
Service Architect at Bae Systems Digital Intelligence
Based in United Kingdom
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Seniority
Staff
Department
Information Technology
Location
United Kingdom
Industry
Defense and Space Manufacturing
Company size
3.3K
Contact information
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d•••••••@baesystems.com
Phone
5 credits+44 ••• •••• ••••
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Background
About David Baillie
Accreditations:AWS Cloud Practioner CertifiedAWS Cloud Economics / Business / Sales AccreditedITIL v4 Managing Professional CertifiedITIL v3 Expert CertifiedITIL v2 Service Manager CertifiedTOGAF 9 Enterprise Architect CertifiedPrince II Project Manager QualifiedAPMPQ - Association for Project Management QualifiedSpecialties: Service Architecture & Design / SIAM Strategy SME (Defence, Public Sector & Enterprise)Service Transition Management & Team BuildingPre-sales Service Management SMEService Enterprise Architecture / TOGAF 9DevOps / Application Management / Agile / WaterfallService Maturity Assessments (CMMI)Global Contact Center / Hosted Service Desk Specialist (follow the sun)Hosted (HMRC) Cloud Contact Center Voice Solution SIAM SpecialistManaged migration to Azure / AWS environmentsCyber Security Operations, Governance & AssuranceRole Based Access Control (RBAC) modelling for Cloud environmentsGlobal Service Portfolio / Catalogue Creation / SACM (Scaleable Asset Vision)Application Licence ManagementBilling Systems (in-country / currency)ITSM Tool-Sets, and Integration of Service Event Management Systems & B2Bi (ServiceNow / Remedy / Solarwinds)Service Asset & Continuity Management ProcessesService Level Management / Reporting'Shift-Left' service desk volume reduction initiatives
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