David Bolefski

Background

About David Bolefski

Dedicated to helping clients translate business needs into technical designs that anticipate, automate, and accelerate collaborative, context-rich customer experiences that reduce friction points and drive business outcomes. Strategic solution consulting that promotes Experience as a Service via industry leading platforms including Genesys Cloud, Genesys Engage and PureConnect, with a focus on Contact Centre integrations to Best of Breed CRM and UC platforms such as- Salesforce - Microsoft Dynamics CRM - Oracle Service Cloud - Oracle Siebel CRM - SAP CRM - Zendesk - Microsoft Teams (Skype for Business).and more Today's consumer expects to communicate with your brand on the channels they want, whenever they want which means the Contact Centre is no longer a stand-alone solution; it must integrate! But: Which routing solution is best equipped to support my initiatives around- Digital Transformation - Automation and Self-Serv Strategies - Artificial Intelligence and Bot Orchestration - How can a single, Omni-Channel engine improve disparate Multi-Channel routing strategies and improve my desired business outcomes- How can we migrate to the Cloud? Would a hosted, private (containers-based) or distributed micro-services model be best- How can you visualize your customer journeys in real-time before, during and after contact with your agents to ensure consistent, empathetic and predictive behaviours on every channel? Let my team and I show you how.