David Buczko
Workforce Manager at Qonto
Based in Barcelona, Spain
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Seniority
Manager
Department
Human Resources
Location
Barcelona
Industry
Financial Services
Company size
2.3K
Contact information
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d•••••••@qonto.com
Phone
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Background
About David Buczko
Multilingual Workforce Management & Operations Analytics professional leading global support operations, optimizing vendor performance, and deploying WFM tools. Skilled in transforming complex datasets into actionable insights, automating manual workflows, and improving SLA and forecast accuracy in fast-paced, multi-site environments. Experienced in managing 500+ agent headcounts across multiple BPO partners, driving measurable improvements in service levels, efficiency, and operational transparency.
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