David C Kelly

Background

About David C Kelly

I am an experienced IT professional with over 16 years of varied experiences in workstation and network infrastructure support and troubleshooting. I am a detail-oriented, self-motivated, and resourceful individual with a strong focus on end-user customer satisfaction. My hard-working nature enables me to work effectively as a key team member, leader and as an independent worker. As an IT Support and Delivery Team Manager of teams in both North and South America, I work to be fair, patient, and open-minded in building and sustaining a high-functioning team environment. I ensure that my teams follow all company policies and regulations to meet all service level agreements. I have extensive knowledge and practical experience in creating and managing budgets, as well as monitoring the creation and renewal of cost-effective maintenance contracts. My experience and attention to detail have allowed me to successfully complete IT projects on time and within budget. These projects range from upgrading workstation fleets to the newest operating system to upgrading phone systems to IP telephony in multiple locations. Feel free to reach out to me if you would like to discuss anything about my experience or new opportunities at davidkellyjr14@gmail.com. Key Areas of Expertise: Customer Service | End-User Support | Budget Planning | Infrastructure Implementation | Supplier Relationship Management | Incident Management | IT Change Management | Litigation Support | Staff Management | Project Management | Advanced Troubleshooting Technical skills: CA Service Desk & Service-Now Ticketing System | PBX Systems - SHORETEL, AVAYA | Cisco & HP Network Switches | Infrastructure Connectivity | MS SCCM 2012 R2 | Computer Repair | McAfee Disk Encryption | McAfee ePolicy & Antivirus | Mobile Phone Support, iOS, Google | MobileIron MDM | MS Active Directory | HP Connected Backup | Jive Collaboration | MS Sysinternals Suite | Citrix | Mac OSX | ActivCard | Pulse Secure & SecureRemote VPN