David C. MacHin

Background

About David C. MacHin

Technical, strategic program manager/solutions architect with 8+ years of experience working with SaaS and custom client software implementations. Excels at driving customer success, handling challenging clients with strong interpersonal skills, effective communication, a solutions-driven approach, and building partnership. Demonstrated success in leading complex-customary projects to meet clients’ needs. Accomplished, agile negotiator and problem-solver. As a Program Manager, I specialize in custom/product website applications, supply chain applications, content management systems and content delivery applications. Experienced in translating business requirements to product requirements, providing technical and administrative support, creating technical and training documentation, procedure/workflow/enhancement implementations, incident tracking, change control process, and following ITIL and Agile methodologies in a corporate and development environment. As a Product manager, my responsibilities included working along with the product team to execute site redesigns, reporting analysis, drafting product requirements, meeting timelines, maintaining/enhancing CMS application based on local product requirement, and timely communication and escalation to support and development teams. Also involved with strategic planning, gathering, validating and communicating requirements, launch planning, partner coordination, site/CMS testing and reporting.