David Carlson

Background

About David Carlson

As an accomplished leader in Technical Support Engineering and Customer Success, I bring over 20 years of experience working with global technology leaders in the networking and telecommunications industry. My career spans across multiple prestigious companies including CommScope (formerly Arris and Brocade), Juniper Networks, Cisco Systems, and Qwest Communications, where I have led teams, designed and optimized complex solutions, and built strong, lasting relationships with customers. Most recently I served as Director of Technical Support Engineering at CommScope, I led a dedicated team of Customer Success Managers and Technical Support Engineers, delivering high-level premium support to our largest customers, including Service Providers. As the Customer Success Leader for the Americas, I was the central point of contact for cross-functional collaboration, working closely with Sales, Engineering, and Product Management to drive customer-centric strategies. My role also included implementing a critical accounts program (CAP), leading executive-level escalations, and continuous improvement initiatives to enhance service delivery and customer satisfaction. In previous roles as Senior Manager, Advanced Services at Juniper Networks and Resident Consulting Engineer, I focused on building and managing highly skilled engineering teams, ensuring successful project delivery, and cultivating a culture of excellence in customer support. I played a key role in driving the resolution of complex issues and fostering collaboration between internal and external stakeholders to achieve customer goals. Earlier in my career, I held various positions at Cisco Systems, where I developed deep expertise in network design, optimization, and testing, including leadership in the Mobility and Radio Aware Routing (RAR) initiatives. My background as a Software Engineer and Network Consulting Engineer provided me with a strong foundation in technical troubleshooting, system testing, and customer-facing solutions. I am passionate about building strong customer relationships, optimizing network performance, and leading teams toward success in fast-paced, high-demand environments. With expertise in network engineering, customer support, and leadership, I am committed to driving innovation and creating impactful solutions that meet both business and technical objectives.