David Catchlove

Background

About David Catchlove

My experience has enabled me to develop a highly effective Customer Success Delivery model to engage as a Trusted Relationship Manager / Advocate to deliver optimal adoption/retention and customer experience to large complex Enterprise Accounts, via investigative mindset to understand Customer needs, Drivers, KPI’s and Customer Satisfaction view, to manage Customers, Business, Partners with integrity and honor. Broadcom’s Mainframe Software Division empowers customers to amplify the value of their mainframe investments. Our commitment to partnership is grounded in delivering to customers greater success with the platform. It starts with embracing open technologies in ways that unite the mainframe and hybrid cloud environments. Our leading DevOps, AIOps, Security, and Infrastructure Management software solutions and innovative value programs go beyond code to unlock the platform’s full potential.​ ​The Mainframe Division is part of Broadcom Software Group, a world leader in business-critical software, modernizing, optimizing, and protecting the world’s most complex hybrid environments. I am fascinated with Technical Engineering - particularly cars & I have spent 22 years ( & counting, & restoring/upgrading my 44 year old MGB Sportscar & now using as my daily driver- fantastic sense of fulfillment doing the work myself. Also spent 8 yrs sailing a 36' Trimaran competitively. You can learn more about Broadcom’s Mainframe Software Division by clicking on the below links in the ‘Featured’ section. Don’t hesitate to contact me if I can be of assistance. Some Key Achievements •As Customer Success Manager assisted delivery of $5m Whole-of- SA Govt licence (Mainframe Financials package) •Customer Experience - managed a team of 15 CA Customer Relationship Managers nationally for 6 yrs, delivering a very successful ‘Trusted Advisor’ environment to Tier 1 Accounts to ensure best possible business relationship, ROI & CSat. •Director - CA Asia Pacific Level 1 Support Services, inc. consolidation from 9 locations in APJ to 1 (in Sydney) successfully fielding a smaller multi-lingual local team, with minimal impact to customer support, and improved Customer and Employee Sat. plus •Led a similar consolidation and renovation of the CA Reception Services for Asia Pacific,(including India), plus implemented a VOIP Telephony System for the whole region. Similar results with CSat & EmpSat. Managed a CA Channel Partner Team to deliver additional Sales revenue to committed targets via Reseller Partners responding to Global Corporate demand.