David Cooke

Background

About David Cooke

Performance-Driven Information Systems Professional (25+ Years) with strong skills and extensive experience in the following areas: Large Nortel/Cisco Voice Network & Cisco Contact Centers; Employee Management; Telecommunications Networking, Design, Development & Testing (Manual & Automation) of IVR, CTI, VoIP, Infrastructure & Client Applications; Capacity Planning; Delegating Duties to Subordinates; Relationship Management; QA Methodology & QA Validations to Ensure Quality Assurance Control. Areas of Expertise: Project Management; System Design & Development of New Application Programs; Problem Analysis; Structured Application Programming; Program Debugging; IT Infrastructure; IT Management; Documentation & Implementation; Hardware & Software Releases. Skills: Cisco VoIP Architect; Cisco CME/SRST; Cisco Unified Communications Manager; CUPS Application Servers; ISR-Voice Gateways; Cisco VoIP Design; Conducting Site Surveys for Transactions; Cisco Networking; Circuit Testing & Troubleshooting, POTS, T1/PRI & DS3; VoIP Signaling Protocols – MGCP, SIP, SCCP; Voice Codecs – G.711, G.722, G.729 & ILBC; Cisco Unity Connection; Cisco 28xx, 38xx, 29xx, 39xx, ASR1001; VoIP Troubleshooting; QoS Implementation & Design; UCCE Cisco ICM Administration, Maintenance & Support; Telecommunications System (IP-PBX, TDM PBX; Nortel Administration, Maintenance, Repair & Installation.*Languages: SQL, Perl & Python *Tools: Empirix Hammer; WinSip Load Testing; Cisco Unified Communications; Cisco UCCE/ICM; Nortel PBXs; VMware *Databases: MS Access; SQL Server *Others: MS Office (PowerPoint; Word; Access; Excel); Project Management; Visio; Outlook; SQL Server Management Studio *Operating Systems: MS-DOS; Windows 2008/2012/2016 *Telephony: LAN; WAN; ISDN; PBX; CAS; T1/E1; T3; PSTN; SS7