David Douglas
Manager, Customer Service and Accessibility at Straz Center For The Performing Arts
Based in Tampa, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Tampa
Industry
Performing Arts
Company size
318
Contact information
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d•••••••@strazcenter.org
Phone
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Background
About David Douglas
Highly-organized and detail-oriented customer support manager and trainer-supervisor with 19+ years' experience in customer service for various industries. Promoted through ranks. Knowledge in financial aid administration, research, training, protocols, managing complex software processing systems tracking human capital, and providing consistent, outstanding customer care for internal and external clients. Proven track record of delivering accurate, reliable results as indispensable member of team. Adapts well to high-pressure situations, ability to work calmly under deadlines or rapidly shifting priorities, extreme attention to detail, team player,"warm" leadership style, excels at finding creative solutions, high work ethic to uphold integrity of company mission. Trained in conflict resolution, workplace transparency, diversity, and inclusion.
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