David Douglas

Background

About David Douglas

David Douglas possesses over 25 years of global technology leadership experience. His focus has been in the Lottery and Gaming sectors and broad experience includes executive leadership of North American organizations responsible for Service Management, customer deployments of large scale systems and infrastructure, professional services, technical service, field service, operational support and call centers. His current scope at Scientific Games includes the oversight of Scientific Games' Service Management functions as well as the deployment of all of Scientific Games' Lottery systems, land based casino, Shuffle Utilities and Electronic Table products. David has achieved great results leading large organizations and is currently leading a team comprised of 900+ employees. David has a long history of achieving enormous operating efficiencies through the consolidation and creation of technology centers, process and quality improvements through the implementation of ITIL as well as hands on experience with mergers, acquisitions and company integration activities. In addition to having a mindful eye towards creating a strong, effective team and delivery practices, he enjoys focusing on creating value for the customer through the implementation of new, innovative service related technologies. His key strengths include strong leadership and customer skills, a results-driven focus and a willingness to embrace change. Specialties: IT Service Management, Field Service, Data Center, Call Center Operations, Project Management, Organizational Leadership, M&A, System Deployment, Professional Services, Operations Governance, Process Improvement, ITSM - ITIL® Certification, NASPL Certification, Lottery, Gaming Certifications: ITSM - ITIL® Foundation Certification Professional in IT Service Management at itSMF USA Service Capability & Performance Certified Field Service Manager - CFSM