David Efrim

Background

About David Efrim

I am an IT Governance Business Analyst passionate about improving IT service quality and driving process excellence across global SAP environments. My role focuses on ITSM, ITIL 4 practices, and data-driven decision-making to ensure governance compliance and operational efficiency. I specialize in- Process Governance & Compliance: Aligning AMS workflows with ITIL standards, SLAs, and internal governance rules- Requirements Analysis: Translating business needs into actionable improvements and system enhancements- Data Analysis & Reporting: Leveraging ServiceNow data to identify trends, bottlenecks, and optimization opportunities- Business Insights & Visualization: Creating dashboards and reports that empower leadership decisions- Stakeholder Collaboration: Facilitating communication between AMS teams, developers, and business units for seamless delivery. With hands-on experience in SAP AMS, ticket management, and tools like ServiceNow and Jira, I bring a proactive approach to continuous improvement, workflow standardization, and governance enhancement.