David Emry
Sr Analyst, Workforce Management at Ecolab
Based in Minneapolis, United States
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Seniority
Staff
Department
Human Resources
Location
Minneapolis
Industry
Chemical Manufacturing
Company size
48K
Contact information
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d•••••••@ecolab.com
Phone
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Background
About David Emry
Astute results-driven leader qualified for positions where keen intellect, vision, administrative talent, proactive thinking, and problem solving ability are utilized to evaluate and implement business strategies that maximize company profitability. Over ten years of experience in customer service, marketing, and retail industries conveys an ability to analyze operational as well as financial strengths and weaknesses, coordinate large scale projects, and support long range revenue and performance objectives. Expertise in developing business performance reports and analysis that support key decision making, driving improvement in the customer’s experience with Interactive Voice Recognition (IVR) and customer contact center. Qualifications include: Advisor to Senior Level Executives Management Avaya CMS eWFM Operational & Performance Analysis Call Center Settings Forecasting Trend Analysis Financial Analysis Quality Assurance Strategic Focus Process Analysis & Improvement Project Coordination Long Term Impact Studies Aspect & SoftDial Predictive Dialers Inbound / Outbound Dialing
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