David Fredericks

Background

About David Fredericks

As a Senior Travel Software Support Analyst at Serko, I apply my 28+ years of experience and expertise in the travel industry to provide high-quality technical support and customer service to Serko's clients. Serko is a leading provider of online travel and expense management solutions for corporate and government customers worldwide. I have extensive knowledge and skills in Global Distribution Systems (GDS), especially Sabre and Amadeus, which I use to troubleshoot and resolve complex issues, train and coach users, and optimize Serko's products and features. I also have a strong background in working with various travel agencies, travel management companies, online travel, and online booking tools, which enables me to understand and anticipate the needs and expectations of Serko's diverse customer base. My mission is to deliver exceptional support and satisfaction to Serko's clients and partners, and to contribute to Serko's growth and innovation in the travel industry.