David Galassi

Background

About David Galassi

Experienced Senior Product Manager with over 10 years of experience in IT, digital content, and e-commerce. I bring expertise in product strategy, content management, and automation, supported by a strong background in customer care and operational leadership. Previously, I managed the European Customer Care team at 1WorldSync and spent seven years leading university continuing education programs at the Foundation for Formation Continue UNIL EPFL. Key Skills: • Product Strategy & Automation: Skilled in developing product strategies that advance content automation, validation, and analytics to support high-value clients worldwide. • Team & Project Leadership: Expertise in managing cross-functional teams, leading technical implementation projects, and aligning priorities across engineering, infrastructure, and customer support. • Analytical & Data-Driven Reporting: Proficient in KPI management and analytics to optimize performance, assess project impact, and support data-driven decision-making. • International Business Experience: Strong capacity to manage projects in a global environment, ensuring alignment across diverse stakeholders. • Organizational Excellence: High level of organization, task planning, and respect for deadlines, with the ability to prioritize and maintain a proactive, entrepreneurial approach. • Collaborative Communication: Excellent communication skills, with adaptability to various stakeholders, fostering a team environment centered on strategic alignment and innovation. Here are my five strengths according to the result of Strengths Finder 2.0 from Tom Rath): • Prudent • Individualisation • Relational • Achiever • Harmony