David Grant

Background

About David Grant

A strong collaborator & change advocate. I believe in treating people like people and get a genuine thrill at helping others achieve their potential. I've worked in small organisations with massive teams and massive organisations with none! Tenacious, Considerate, Brave, Kind, Collaborative, Energetic, Focused and Genuine - These are how my peers describe me. Profile Strategic Workforce Planning & Enterprise Optimisation SME Workforce Management & Optimisation Professional with over 15 years’ experience across multiple sectors E2E business operations leadership including WFM, IT, Voice, people leadership Delivery of strategic change management & people leadership Experienced facilitator in large scale business transformation & project delivery Engaged as best practise consulting professional Several years of quality recruitment across multiple industries Comprehensive outsourcing experience both front & back office High degree of vendor & relationship management experience Highlights Co-Founder of the Workforce Management Network Group established to promote discussion, networking & the sharing of best practices amongst Workforce Management Operations Manager/Director encompassing WFM, IT, Voice & Vendor Manager Deputy Managing. A Senior Management position consulted on all aspects of business operations. In control of operational budgets exceeding AUD $6mil Significant experience gained in enterprise IT & T implementations, nationally & internationally Conceptualisation & Realisation of strategic Business Channels Integral to global strategic operations decisions with quarterly meetings held in Europe Consistently delivered significant workforce optimisation outcomes yielding in excess of $2m annual opex reduction Various Vendor user board representations including Genesys, IEX Totalview Various conference presentations including TotalView (Dallas TX 2004) & most recently Call Design’s, Propel Conference – Sydney 2013