David Gregory
Customer Experience Supervisor Call Center & Messaging at Delta Air Lines
Based in Dallas, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Dallas
Industry
Airlines and Aviation
Company size
80K
Contact information
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d•••••••@delta.com
Phone
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Background
About David Gregory
With over 25 years of experience in the airline industry, I am a Customer Experience Supervisor at Delta Air Lines, where I lead a team of customer service agents who provide support for domestic and international travelers. I have a BFA in Photography and Graphic Design from the University of Georgia, which helps me to create visually appealing and engaging content for our customers and stakeholders.In my current and previous roles at Delta, I have handled executive correspondence, online and customer experience, premium sales and service, and new hire mentoring. I have also contributed to service resolutions, promotions escalation, and employee complaints management. These experiences have enabled me to enhance my interpersonal, communication, and problem-solving skills, as well as my knowledge of Delta's products, policies, and procedures. My passion is to deliver exceptional service and create memorable experiences for our customers, and to inspire and empower my team to do the same.
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