David Grimes

Background

About David Grimes

Visionary Technology leader with 15+ years’ experience in managing complex IT operations, infrastructure, and applications across enterprise-level environments (AWS, Azure, Microsoft 365, and Google workspace). Proven track record in driving efficiency, enhancing security, and building exceptional teams through innovative project management and solution integration. Leveraging PMP, CSPO, ITIL and AWS certifications as a customer centric player-coach, driving consistent customer satisfaction improvements by up to 46% while reducing infrastructure costs by 77% through extensive cross-functional collaboration. Known for aligning team strengths to solve complex challenges, enhance user experiences at scale, and drive operational success. A few highlights- Recruited, mentored, and developed over 80 engineers specializing in security, network, MS Office, infrastructure, and enterprise apps, fostering a high-performance, resilient team with a 4.5 increased retention rate- Iteratively developed award-nominated collaboration solution alongside 12 enterprise developers at 30% competitor product costs amidst pandemic challenges- Achieved a 41% reduction in FTE costs and boosted ticket delivery speed by 70% through staff coaching, KPI development, and a 4DX delivery approach- Spearheaded digital transformation of 85 silos into a standardized platform, reducing support demand by 88% and lowering costs by 77%- Streamlined onboarding time by 84% 1800 FTE organization's account creation process from 4 systems across teams of business analysis, systems administrators, product owners, deployment, HR, and active directory engineers. When I'm off the clock, you'll find me making noise with my boys- wrestling in the backyard, playing drums, or in the wood shop making a custom table (and not the DB kind!). Whether you're in technology, projects, or creating something totally unrelated, I love connecting with others whose passions drive them to make something new. Certifications: PMP, CSPO, ITIL, AWS Cloud Practitioner Tools: Microsoft 365, Azure, AWS, JAMF, Kandji, Google Workspace, Confluence, Jira, SQL, Argos, AD, SSO, various Cloud SaaS products, Oracle, VSCode, ManageEngine, PostGres, JavaScript, VMWare, MS Project, Teamwork.com, PowerBI, TeamViewer, Hubspot, MDM, VSCode, Powershell, SQL, Teamwork.com, and anything new my teams get our hands on.