David Hoffmann
Directeur Après Vente at Espace H
Based in Strasbourg, France
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Seniority
Director
Department
Operations
Location
Strasbourg
Industry
Motor Vehicle Manufacturing
Company size
96
Contact information
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d•••••••@lespaceh.fr
Phone
5 credits+33 ••• •••• ••••
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Background
About David Hoffmann
As After-Sales Director at Espace H Group (BMW, MINI, Mazda), I lead multi-site after-sales operations with a focus on operational excellence, profitability, and a premium customer experience. Key figures: • Direct and indirect management of 80+ team members across 5 premium dealerships • +15 NPS points in customer satisfaction • 20% reduction in workshop lead times through workflow and process optimisation • +18% annual growth in labour turnover Performance drivers: • Innovation – creation of a dedicated 100% Electric Vehicle workshop, digitalised customer reception and follow-up • Collaborative leadership – building team cohesion and developing talent • Process optimisation – boosting productivity and customer satisfaction • Precise performance and profitability monitoring through key metrics Convinced that performance and human values go hand in hand, I work every day to improve results, strengthen customer trust, and enhance our brands’ reputation.
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