David Hoyle

Background

About David Hoyle

15+ years in training and course development with increasingly responsible management, leadership development, training project management, and instructional design experience primarily in the retail and customer services industries. Expert in project management of enterprise-level training rollouts. Experienced in the selection, testing, and administration of Learning Management Systems. Extensive experience in the authoring of text and computer-based training materials. High-energy trainer and creative facilitator who is skilled in guiding learners through engaging and innovative learning opportunities. Strategic team leader with extensive track record motivating diverse teams and outstanding ability to forge strong relationships with internal and external business partners. Exceptional communicator, mentor and coach. Dynamic, results-driven professional with a proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment- Areas of Expertise: Training Management Training Project Management Needs Assessment and Associated Training Leadership Development Instructional Development and Design New Hire On Boarding Team Leadership, Coaching and Mentoring Budget Administration/P&L Management Customer Service Management/Enhancement Employee Relations Specialties: Training design, development, delivery, management and analysis.