David J.

Background

About David J.

Experienced Technical Resilience and Disaster Recovery Program Manager, leading enterprise-scale resilience across over 250 critical technologies spanning global IT infrastructure, including legacy 1P data centres, hybrid environments, and AWS cloud-native architectures. I design, implement, and govern a Common Controls Framework (CCF) to enforce Disaster Recovery (DR) and Critical Technology Resilience (CTR) across business units—ensuring alignment with NIST SP 800-34/53, ISO 22301, ITIL v4, and DRII best practices. I provide end-to-end GRC oversight, defining detailed recovery requirements, tracking planning and testing, and producing visual process documentation and dashboards to guide service managers and measure compliance. I direct IT-focused Business Continuity Planning (BCP), capturing recovery strategies, workarounds, ownership chains, and process interdependencies, and deliver structured Resilience Maturity Models (RMMs) to assess recovery capabilities and continuously improve operational and regulatory resilience. My work spans the full Technical Resilience lifecycle: from defining controls, evaluating HA, RPO, RTO, and location-based recovery, to executing large-scale DR tests and reporting metrics-driven insights to executive and risk committees. I collaborate cross-functionally with enterprise architects, infrastructure leads, application owners, and service managers to embed resilience into the technology lifecycle and drive measurable improvements. I also bring prior experience managing a customer support team of 12 at Microsoft, providing practical leadership experience in operational delivery. Driven by a purpose: to ensure that critical technology infrastructure is recoverable, compliant, and resilient under pressure—when customers, regulators, and business operations depend on it. Holds a BSc in Computer Science and an Associate Degree in Secondary Mathematics Education from Oxford Brookes University. Certified in ITIL, PRINCE2, DRII CBCP, and ARM-P.