David J Glick

Background

About David J Glick

Let me help solve your toughest challenges by removing friction from your enterprise!Human CenteredA relentless builder of positive working environments through strong relationships. I demonstrate empathy and understanding of customer inputs, effectively collaborate with diverse stakeholders, and translate feedback into actionable solutions.Technology DrivenAs an experienced "hands-on" engineering leader, I provide seasoned insights to drive innovative solutions to nuanced problems.Integrated Problem SolverA developer of effective strategies to address challenges to complex issues, asking probing questions and facilitating communication and collaboration across teams to drive progress.Transformational LeaderProactive leader, taking ownership, and driving experiences forward. I inspire others through clear communication, strategic thinking, and a commitment to achieving results.CommunicatorSkilled at articulating complex issues clearly, facilitating collaboration, and providing constructive feedback to people at all levels who have an earnest desire to innovate.Uniquely qualified to cultivate new strategies, champion alignment between people, process, and technology where the process improvements are needed to improve any experience, and build new products for new and existing markets.Global Travel Expert and future Centenarian, incurably curious, seasoned change agent, empathetic thought leader, and innovator, with drive and vision. Equally passionate about both business and technology with years of management experience outside of tech, in the retail industry. Additional Qualifications• Design Thinker• Community Support Platform Builder (Developer Support, Customer Support, Agent Support)• Developer Experience Advocate• Contact Center/Support Center Expert + AI Support • Product Strategist • Cloud Transformation Enabler• Enterprise ArchitectTECHNICAL SPECIALTIES: See list of certifications, courses, experience