David J. Heller

Background

About David J. Heller

I am a self-motivated, public service professional who thrives on helping others, building relationships and being a part of a team. I have provided benefit information necessary for individuals to make informed life-path decisions regarding retirement, account changes, plan selection and much more. In my current role, I have processed more than 35 million benefit payments. I also respond to customer service requests in a timely manner. Throughout my work experience, I have developed a strong rapport with customer interactions. I often seek opportunities to go above and beyond expectations, offering a personalized customer experience. I have a strong ability to identify customer concerns and resolve them in a tactful manner. I respond to inquiries with a clear and concise approach. I believe this is excellent customer service. I also possess a background in retail sales and management. I have provided support to employees and ensured operations were managed efficiently while delivering great customer service. When I became a part of Ohio Public Employees retirement system (OPERS), the job instilled my passion for public service and I realized this is what I wanted to dive into professionally. Thank you for reading. Any questions? Feel free to connect and let me know!