David Just

Background

About David Just

PROFILE o Life Insurance Agent, Project Management, Pharmaceutical Robotics, Account Delivery, Incident, Change and Problem Manager, process and SLA owner with more than 15 years of experience working in large, multinational, Fortune 500 companies. o Specific strengths in resolution of complex and technical issues, while coordinating with multiple vendors. o Demonstrated history of sound judgment, strong interpersonal skills, with ability to problem solve and manage conflict, while delivering customer focused results, with a constant spirit of partnership. o Speak, read and write English, French and Portuguese SUMMARY OF KEY SKILLS AND ACCOMPLISHMENTS Life Insurance o Ensured best interests of clients were protected while obeying code of conduct and provincial regulations Project Management o Ensured Projects stayed within budget, the Victoria, BC Fibre Optic Network Project came in $1 Million under budget Account Delivery Management o Ensured at least 24/26 contracted services exceeded contracted service levels during last 12 months with CP Rail, where the remaining two met performance expectations o Had single severity one ticket in final year with CP Rail account o Worked with Model Office Team to reduce build time of critical to CP Rail business Hand Held devices from 45 minutes to five minutes Incident Management o Reduced escalations from 300 per day to less than 10 per day on the BP Global account o Assisted British Petroleum (Gulf of Mexico super tanker port outage) and CP Rail (major shipping container yard cranes outage) with resolving non HP supported very high profile financially impacting major events o Provided helpdesk and technical teams with responsibility matrix to drastically reduce misroutes of tickets Problem Management o Produced detailed, relevant post incident summaries for AMEX within hours of a major event after having coached technical teams on how to include key details in tickets o Made AMEX customer aware of network architectural design deficiencies where outages occurred due to absence of redundancy ITIL Foundations o Coached customers on ITIL foundations