David Lieu
Loan Account Manager at Bank Of New Zealand
Based in Auckland, New Zealand
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Seniority
Staff
Department
Finance & Accounting
Location
Auckland
Industry
Banking
Company size
5.5K
Contact information
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d•••••••@bnz.co.nz
Phone
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Background
About David Lieu
I am an experienced Customer Services Professional/Retention Specialist with a strong background in the Insurance and Finance Industries. I have a strong track record in performing at a high level with a focus on providing exceptional customer service. I build successful relationships across the business and customers. I am highly motivated and have proven ability to work in a fast-paced environment with high workloads. I have strong attention to detail, am logical and precise and solution focused. Key Skills: • Experience in Home Loan arrears management • Understand restrictions and Data Security requirements • Extensive risk insurance product knowledge within Sovereign/AIA, ASB and IAG; and in Claims (Medical, Income Protection, Life, Trauma); Skilled in quote calculation • System knowledge with BIS, InterAct, CRM, CWX, Slogan, and B2K • A fast learner who quickly adapts to change • Bring a problem-solving mindset, with a focus on finding workable solutions that both meet customer and business needs • Experienced in leading teams meeting, training and mentoring new staff
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