David Lilburn
Global Service Desk Agent at Morgan Stanley
Based in Columbus, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Columbus
Industry
Financial Services
Company size
101K
Contact information
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d•••••••@morganstanley.com
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Background
About David Lilburn
My name is David and I'm a graduate from Ohio State University where I majored in Management Information Systems at the Fisher College of Business. I was previously employed at HCLTech and my most recent project was working with a utilities retailer based in Canada. I was a part of the application team for over 3 years and now seeking my next opportunity.My main role was to support the infrastructure behind our. client's OAM (Online Account Management) application. While working on this project I gained a lot of experience working with a variety of AWS services, SAP, and online code repositories as well as learning how to work remotely with a team whose members were located globally. One of my main responsibilities was working closely with developers to ensure their code was deployed successfully via CodePipeline and to maintain the different application environments. This included deploying final code changes and new features to the production environment. Another one of my roles was creating and maintaining extensive documentation on our work processes for quicker onboarding and training of new team members. During the development phase of the project I was also responsible for testing and documenting the OAM on mobile devices and worked with the UI team to make sure defects and disparities were reviewed and resolved.Along with my education, I also have a working knowledge of several programming languages including Java, Python, and JavaScript as well as SQL and data visualization tools like Tableau and Power BI. I am currently working towards Google Cloud's Professional Data Engineer certification.Aside from work I enjoy reading, learning new languages, drawing and spending time with my friends and family.
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