David Lloyd

Background

About David Lloyd

Every customer deserves an exceptional experience. There’s no excuse today for poor service. As a service industry leader specializing in Experience Optimization, Product Marketing and Data Analytics, I continually challenge the status quo to create a strong team culture that empowers team members, facilitates knowledge-building and improves performance through valuable feedback. I’m a proponent of process who thrives on creating order from chaos. While I believe in process and protocol, I can recognize when flexibility and improvisation are required. My leadership stands on an honest assessment of the issues at the intersection of people, process and technology. As I see it innovations in technology provide great opportunities for improvement in efficiency and effectiveness, but all solutions must be evaluated, designed and deployed with the human experience in mind – both the employee and customer experience. Leadership Approach • Honest, empowering conversations • Thoughtful, fact-based decisions • Creative, feasible solutions • Empowering team leadership • Sound, strong, stable support for company priorities Leadership Experience • Strategic & Tactical Planning • Data Analytics & Financial Analysis • Product Management & Marketing Analysis • Organizational Design & Team Building • Acquisition & Loyalty Management • Process Reengineering & Project Management • Training & Quality Management