David Longacre

Background

About David Longacre

30+ years of successful Customer Support Specialist work on digital printing systems from nearly every manufacturer. A few of the brands serviced by me have been Xerox, IBM, Screen, Siemens, Ricoh, Sharp, Hewlett Packard, Kodak, Zebra and many more. Given current documentation and the proper tools, I can successfully service nearly anything. Track record of successfully managing a service territory, team and promoting excellent customer/company relations. Excellent people skills and the ability to work hand-in-hand with a sales team. Strong and supportive customer management skills. Excellent technical skills include very strong electronics troubleshooting skills, calibration skills and mechanical skills; Efficient and accurate use of voltmeter and multimeter. Excellent customer oriented communication skills, both oral and written. Excellent computer skills both physically, and with applications and operating systems. Self motivated, highly organized and possess a strong ability to prioritize. Increased customer satisfaction noticeably, as measured via customer surveys. Consistent above average customer satisfaction surveys.