David Lopes

Background

About David Lopes

I am an Engineer in Computer System and Sciences. My 5-year course of education included comprehensive knowledge of software, hardware and engineering business solutions. I have over 16 years of working experience in designing, developing, administrating, monitoring and maintaining complex ICT systems and integrated software solutions. I also have pedagogical training and proven teaching experience both as a University professor and as a lecturer in my current employment. My job responsibilities include- Experience and technical knowledge in 24/7 operational services and systems- Experience in monitoring and reporting on the availability of data in the systems (including tracking of data flow), measuring system/service performance indicators, using monitoring tools- Experience in checking quality of data and services- Extensive experience in managing incidents and isolating problems in complex ICT systems- Application service reporting and preparing/editing statistics- Very good knowledge of ITIL set-up and procedures- Very good knowledge of English. Throughout my professional experience I have developed- Strong sense of initiative, responsibility, tact and confidentiality- Very good organizational skills, including managing priorities as well as ability to work under pressure and respond quickly to new demands in a rapidly evolving work environment- Ability to communicate clearly at all levels- Problem-solving attitude- Strong service-orientated attitude and attention to detail- Experience in working and interacting with people of different national and cultural background- Experience in project and team management, Coordination of people - Administration of budgets. In terms of my personal qualities, I am a very responsible, reliable and loyal person, a hard worker, a self-starter, a quick learner and an excellent team player.