David Mayman

Background

About David Mayman

Experienced and versatile Senior Business Analyst with 5+ years of BA experience across Insurance, HR, and Payroll, and a strong background in customer service, operations, and leadership. Skilled in Agile and Waterfall methodologies, with proven ability to drive business transformation through stakeholder engagement, process improvement, and accurate requirements gathering. and Six Sigma Yellow Belt certified, I translate business needs into clear, actionable deliverables using tools like Visio, DevOps, Jira, and Confluence. Currently pursuing the BCS Diploma in Business Analysis, with a keen interest in AI and automation. Previous 24 years experience in the insurance and financial services arena. 21 Years front line contact centre experience covering motor claims and commercial underwriting. 3 Years as a Business Analyst covering claims, accounts, customer services and data analysis. Worked for Royal Insurance, Woolwich, Crowe, BGL and Direct Line group. Up until 2020 10 years running own airport transfer business before rejoining Direct Line Group as a commercial underwriter for NIG and then secondment as a Business Analyst until August 2022.