David McCasland

Background

About David McCasland

Currently a Core I.T. Manager for KnowBe4CompTIA A+ Certified (current)CompTIA Network+ Certified (current)AI Fundamentals (IBM)(current)DELL Technician Certified (current)As a seasoned professional with over 15 years of dedicated customer service experience, I bring a wealth of knowledge and expertise to the field. My career is further enhanced by four years of specialized experience in IT software support and management, demonstrating my versatility and technical acumen. As a goal driven customer support specialist I have successfully managed both internal and external facing rules, consistently delivering exceptional results. I am highly proficient and in developing and implementing OKRs and KPIs, utilizing these metrics to drive, continuous improvement and achieve outstanding on the job outcomes. My experience extends to human resource management, where I worked extensively with platforms such as Workday and pay flex. Throughout my career, I have obtained numerous certifications and accumulated years of valuable experience, positioning me as a well-rounded and highly qualified professional in the customer support and IT management sectors.